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FAQ

1. Are these designs iron on patches?

No.  These are digital files used with embroidery machines.  You must have an embroidery machine to use our designs. 

2. What file types you do support?

We support DST, EXP, HUS, JEF, PES, VIP, and XXX.

3. What is your return policy?

Due to the digital nature of our products, there are no refunds or exchanges.

4. What payment options do you offer?

At this time, we only only take paypal.  If you do not have a paypal account, you can pay with most major credit cards via paypal.

5. Can I sell items made with your designs on them?

Yes.  You may sell items with our designs on them as long as you sell in small quantity (less than 250 pieces per design).  Mass production of products using our designs is not permitted - this includes catalog and home show companies.  If you are interested in selling on a larger scale, please contact us with your intent to use our designs, and we will provide you with a mass production lisence.

6. May I use your photos to advertise on my website?

NO.  You MUST use photos of your OWN work for samples.  If you would like a photo of the computer generated design, I will be happy to provide you with that.

7. Can I share or resell Belliboos designs?

No.  Sharing, reselling, and /or redistributing is strictly prohibited. 

8. Can I resize your designs?

Resizing of Belliboos designs is not recommended and we are not responsible for the quality of the design if you edit it in any way.

8. Do you offer custom digitizing?

At this time, we are not offering custom digitizing, but are open to any design suggestions you may have.

9.  How can we contact you?

You can contact us here.